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Monday-Friday : 8 :00 am to 7 :00 pm. Now Vmedia customer care called us and was quite rude and pushy to obtain the CC infos over the phone, this isnt a good idea and we refused SINCE … With just one click, enjoy fast, real-time service. As a VMedia Home Phone customer, you are not limited to the local area code of the place you live any more. Our customer care agents can complete a move request for you. Find all VMedia Inc. home internet plans, prices & promotions starting from $37.95/month with PlanHub. Saturday and Sunday: 9:00 am to 6:00 pm Home Phone - No Customer Service 09-14-2014, 09:00 AM I ordered vMedia's home phone service on August 23 and within 24-hours provided the required documentation. If you are keeping your current phone number, we can complete a move on the day you call. VMedia Inc. JA. Simply call VMedia Customer Care. However, any installation fee and modem shipping fee, if incurred, cannot be refunded. VMedia's unique set-top box , the… Can I have simultaneous phone calls with VMedia Home Phone? Does VMedia Home Phone include a 9-1-1 service? Compare prices, deals & promotions of 83 internet providers. It was very difficult to contact Customer Service because their hours of operation even then they were not able to get my home phone to work. Specialties: VMedia provides innovative TV, High Speed Internet, Home Phone and Home Security services - offering more choice and flexibility, exciting features and lower prices than the major players. Terrible customer service all around. Does a technician need to come to my home to activate my phone? A : Within the first 7 days of the service (starting from the installation date or activation date), if customer cancels the plan, Carrytel will have the modem charge and service charge fully refunded to customer. Needless to say, I am very frustrated with how little Vmedia has tried to help a customer that has stuck by through the crappy service and price increases. Chat with a representative. Can I use your service over a dial-up Internet connection? Can I use the service in places other than my own address? Customer Complaints . 39 Customer ... and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. For example, you could live in Vancouver or Ottawa and select a Toronto phone number … You can select any other area code that is within the VMedia Home Phone service area. Phone – Key Feature Codes Basic Features *0 - Customer support *9 - Check voice mail *01 - Check balance for long distance calls *001 - Recharge with pin code for long distance calls; Caller ID *30 - Blocks your Caller ID (for all subsequent calls) *31 - Displays your Caller ID (for all subsequent calls) *67 - Blocks your Caller ID when dialling a number (per call). We prefer to get 30 days notice for a move request. At first VMedia prices looked good with their bundles (Phone, Internet and TV), cheaper than Rogers but after having VMedia transfer over their services, they could't get the home phone to work. This letter authorizes VMedia to act on behalf of the undersigned (the “customer” ) for the purposes of porting the following numbers to such telecom service providers as VMedia shall designate, such that calls to these WWW.VMEDIA.CA | 1 (855) 333-8269 VMedia Home Phone Letter of Authorization for Phone Number Porting. Does VMedia Home Phone work during a power outage? 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